Frequently Asked Questions
The product I want to return was bought at a discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product.
What is the refund policy for returns of orders placed during a sale?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
What are the terms of the Return Policy?
Items purchased from The Sabio are eligible for return/exchange, if returned within 7 days of delivery.
Easy Exchanges
We accept exchanges & Returns free of cost. This means you won't be charged extra to exchange the product(s).
Easy Returns (PrepaidOrders)
The full amount is refunded into your initial payment mode (bank account, credit card, etc.).
Easy Returns (Cash OnDelivery)
A refund will be initiated to the bank account that is provided by you at the time of raising a return.
What if I return the product?
The amount paid at delivery will be refunded, but the ₹99 partial payment is non-refundable.
What if I receive a damaged or defective product?
You can request a replacement or a refund of the amount paid at delivery. The ₹99 can be adjusted as store credit.
What happens if I refuse the order at delivery?
Your order will be canceled, and the ₹99 partial payment will not be refunded.
Refunds/Exchanges are not applicable on...
Refunds/Exchanges are not applicable on highly discounted products.
What if my order is undelivered? (Prepaid Orders)
If our courier partners are unable to deliver the product and they send it back to us, we will reship them back to you again within 2 days of arrival with a new airway bill number and share the shipping details to your email ID.
How long does it take to get a refund?
A refund will be initiated as soon as the returned item reaches our warehouse and passes the quality inspection. It should take place within the following 5-7 business days.
I haven't received my refund yet. What should I do?
We update our customers via email once we initiate the refund procedure. Bank refunds for prepaid orders will take 7-10 business days. For further clarification,
please reach our help center.
Ordering
How do I place my order?
Browse products,select size, click 'Add to Cart'. Proceed to checkout, log in/continue as new user, confirm address, choose payment, and click 'Complete Order'.
How will I know that my order is placed successfully?
You will receive a confirmation SMS and email with your Order ID. Shipping confirmation is also sent via SMS and email once shipped.
Shipping
How do I receive my order?
Orders are delivered to your doorstep within 2–7 business days. All packages are securely sealed for safe delivery.
How long will delivery take?
* 2–3 business days for metro cities. * 3–5 business days for other locations.
Are there additional shipping charges?
* Free shipping on prepaid orders. * Nominal cash handling charge for COD orders.
How should I check the status of my order?
Updates are shared via SMS and email. * For delays/urgent requests, contact the help center.
How do I track my order?
A tracking link will be shared via SMS and email once your order is shipped.
Payment
Is online payment safe?
Yes, all transactions are processed through secure encrypted connections.
Are there any hidden charges?
No, there are no hidden charges. What you see is what you pay.
Why is COD not available?
COD may not be available for certain pin codes. Please choose prepaid payment or an alternate delivery address.
What should I do if my payment fails?
Retry payment after verifying details and internet connection. If debited, refunds are processed within 10 business days. Contact the help center for assistance.
Payment deducted but order failed – what should I do?
Check your bank account for debit confirmation. If debited, the amount is usually reversed within 10 business days. Contact our help center to raise a support ticket.
